Baby Planet Online UK Reviews
(Rated by 8 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
5
%OFF5
%OFFGREAT OFFER
Overall Rating
4.3
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.5
- Customer Service4.6
- Price & Quality4.0
- Good Value5.0
- Return Policy4.5
Recent Customer Reviews (8)
Mary Bennett
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Joseph Wall
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Amy Palacios
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Nathan Stone
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Elizabeth Weldy
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Marina Colombo
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Leon Bowen
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Robbie Cummins
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Baby Planet Online UK Pros & Cons
Pros
1
Affordable Prices: Baby Planet offers products at competitive prices, making it an attractive option for budget-conscious parents.
2
Efficient Delivery: Some customers have reported quick delivery times, with some orders arriving within a few days.
3
Quality Products: The website offers a variety of legitimate baby products, including well-known brands like Maxi Cosi and Silver Cross.
CONS
1
Poor Customer Service: Many customers have reported frustrating experiences with customer service, including delayed responses, generic apologies, and a lack of resolution to issues.
2
Order Delays: There are numerous reports of orders taking weeks or even months to arrive, with some customers experiencing significant delays and lack of communication from the company.
3
Damaged Products: Some customers have received damaged products, with the company refusing to offer replacements or refunds despite clear evidence of damage.
4
Unreliable Communication: There have been instances where customers were not updated on the status of their orders, leading to frustration and additional stress.
Baby Planet Online UK Features and Benefits
Features
Family Run Business
Established in 2002, Baby Planet is a family-run business known for its extensive product range and excellent customer service.
Extensive Product Range
Offers a wide variety of nursery products from leading brands like Bugaboo, Mamas and Papas, iCandy, Maxi Cosi, Silver Cross, and Cosatto.
Customer Service
Fully trained and friendly staff provide honest and helpful advice to ensure a hassle-free shopping experience.
Quick Delivery Service
Holds a vast amount of stock, allowing for immediate dispatch of most orders.
Price Match Guarantee
If you find a like-for-like deal cheaper within 7 days of purchase, Baby Planet will match it and try to beat it.
Warranty and Returns
All items come with a minimum of 6 months manufacturing warranty, with some items having warranties up to 3 years. Customers have the right to cancel orders until they have been dispatched. However, if the order has been processed and delivered, return costs are at the customer's expense.
Delivery Information
Offers free delivery on all orders over £50 within Mainland UK. Items are dispatched and delivered within 1-3 working days, with furniture deliveries potentially taking longer. Uses best couriers for fully trackable deliveries. However, customers are responsible for arranging the items to be taken into the home, as the driver is not employed by Baby Planet.
Travel Systems
Provides a variety of travel systems suitable for newborns and toddlers, including car seat and buggy travel systems.
Britax BABY-SAFE PRO Car Seat
Features Ergo Recline for a flatter, healthier position, making travels more comfortable and safe. It is light and easy to carry, with an adjustable handle and one-hand harness adjustment.
Customer Support
Offers a dedicated customer service team available for queries and assistance.
Affordable Prices
Baby Planet offers products at competitive prices, making it an attractive option for budget-conscious parents.
Efficient Delivery
Some customers have reported quick delivery times, with some orders arriving within a few days.
Quality Products
The website offers a variety of legitimate baby products, including well-known brands like Maxi Cosi and Silver Cross.